General Resort Information
- Accessible Room Photo
- Basic Info
- Bus Stops
- Concierge Service
- Extra Magic Hour
- Faxing Room Preferences
- Internet Access
- Magical Express
- Online Check-in
- On Site vs Off Site
- Orlando Stroller Rentals
- Overlooked Attractions -Deluxe Resorts I
- Overlooked Attractions - Deluxe Resorts II
- Overlooked Attractions -Value/Moderate
(Magic Your Way)
- Rapid Fill Mugs
- Rent Disney Vacation Club Points
- Reservations Policies
- Resort Fact Sheets
- Resort Phone Charges
- Resort Phone/Fax Numbers
- Resort Photo Gallery
- Resort Reader Reviews
- Resort Restaurant
- Resort Videos
- Searchable TIPS database
- Telephone Tips
- Television Channels
- Vacation Homes
- Valet Parking
Value ResortsAll Star Movies
Moderate ResortsCaribbean Beach
Deluxe ResortsAnimal Kingdom Lodge
Disney Vacation Club Resorts
- Disney Vacation Club
- Studio Villa Kitchen List
- 1+2 Bedroom Supply List
- Purchase a DVC Resale
- Rent Disney Vacation Club Points
Polynesian Villas and Bungalows
Saratoga Springs Resort & Spa
Villas at Grand Floridian
Villas at Wilderness Lodge
FEATURED NON-DISNEY ACCOMMODATIONSAll Star Vacation Homes
Downtown Disney Resort Hotel!
Lake Buena Vista
OTHER LOCATIONSAulani - Disney's Resort and Spa
w/DVC Villas - Hawaii
Polynesian Village Resort
Fact Sheet | Photo Gallery |Resort Videos|
Resort Map (small jpg) | Resort Map (large pdf) |
January 2015 Update: The Grand Ceremonial House Lobby has reopened. Disney Vacation Club Vllas continue to be built both along the water and in some existing longhouses. The Volcano Pool is still under referb. Trader Sam's Grog Grotto lounge will open in 2015.
August 2014 Update: The Pineapple Lanai (serving Dole Whips and more) has opened on the first floor. On the 2nd floor Moana Merchantile has replaced Trader Jacks. Captain Cook's has reopened with new decor and an expanded menu.
NOTE: The Polynesian is undergoing an extensive rehab which began in 2014 and scheduled to finish in 2015. The main water falls in the lobby have been removed, some dining and stores are under rehab, Disney Vacation Club villas are being built, the themed pool is under rehab and other changes are taking place.
What is the Polynesian and what sets it apart from other Disney resorts?
Disney's Polynesian Resort is an 847-room resort located on the shores of Seven Seas Lagoon. It is situated directly south, and two monorail stops, from the Magic Kingdom. The Polynesian occupies 39 acres and is styled as a South Pacific paradise, complete with beaches, tropical landscaping, waterfalls, and bamboo tiki torches. The Great Ceremonial House is the center of the resort, serving as both lobby and focal point of the area. The Polynesian is a Disney Deluxe Resort, but the atmosphere is very casual and family-oriented.
Polynesian Resort Motto: Aiita Peatea which means "There will be another day tomorrow, just like today."
When did the Polynesian open?
Disney's Polynesian Village Resort was one of the original Walt Disney World resorts, opening on October 1, 1971. The Grand opening ceremony was on the beach on October 24, 1971. Earlier that day, the Contemporary had its dedication speech by Bob Hope. During the grand opening, the Polynesian hosted guests such as Bob Hope, Lucille Ball, Fred MacMurray, the governor of Florida, and the Disney family. In the 1980s the "Village" portion of the name was dropped, leaving the resort as Disney's Polynesian Resort.
What are rooms like at the Polynesian?
Polynesian rooms are located in one of 11 different buildings called longhouses. Each one is either 2- or 3-stories high. All rooms are accessed through interior hallways.
A standard room at the Polynesian includes two queen-size beds, a day bed, an armoire, a very small table, and two chairs. Typical rooms are 415-476 square feet and have a maximum occupancy of five persons, plus one child under the age of 3. All rooms come equipped with an iron, ironing board, small refrigerator, Disney sundries (soap, shampoo), coffee maker, safe, Ipod dock and a hair dryer.
In 2013 rooms will King size beds will be added to some of the longhouses.
Suites are located exclusively in the Tonga longhouse. They can accommodate between four and nine people.
Are there smoking and nonsmoking rooms?
As of June 1, 2007, all Disney resorts and guest rooms are now smoke free. There are designated outdoor smoking areas. Check the resort map or with a Cast Member for locations.
What are my choices for room views?
Lagoon views offer views of Seven Seas Lagoon. As of January 2006, the Polynesian also offers unobstructed Theme Park views, at a slightly higher rate. Standard view rooms feature views of the Polynesian's tropical landscaping and walkways. Views of the marina or of the pool are included in the Standard category. Standard view rooms may also face the parking lot. Again, specific views within these two categories may be requested when reservations are made, but they cannot be guaranteed.
What is the price range for rooms?
The Polynesian is considered a "Deluxe" resort hotel, and its prices are among the more expensive offered at Disney. These are regular rate prices and do not include the Florida Sales Tax nor the county resort tax. Standard rooms have a maximum four-person occupancy per room. No charge for children under 17 years old when in the same room as the adults. If you have more than two adults in the room, there will be a $25 per night charge for each extra adult. Maximum of five per regular room, six per suite, plus a child under 3 in a crib.
Walt Disney World Resort rates vary by season (there are nine seasons now), and also by day of the week. The holiday season is the most expensive time of the year. It runs from mid-December to early January as well as during Easter Week.
The rates for a:
-- Standard View Room range from $429 - $618 (Holidays up to $676)
-- Lagoon View Room range from $576- $829 (Holidays up to $868)
-- Theme Park View Room range from $620- $869 (Holidays up to $908)
-- Club Level Standard View Room range from $616 - $864 (Holidays up to $879)
-- Club Level Lagoon View room range from $768 - $1,082 (Holidays up to $1,122)
-- Club Level Theme Park View room range from $812 - $1,137 (Holidays up to $1,162)
-- Club Level Honeymoon Room range from $769 - $1,076 (Holidays up to $1,100)
-- Suites range from $1,059 - $3,362 (Holidays up to $3,362)
I hear that there are no more room key cards at Disney resort hotels. How do I get into my room?
Walt Disney World has converted their room keys and admission tickets from plastic cards to MagicBands, flexible plastic wristbands, resembling a watch or bracelet, that use Radio Frequency (RF) technology. Your MagicBand is linked to your My Disney Experience (MDE) account (http://allears.net/tp/my-magic-plus.htm) and acts as your Disney resort room key. Simply touch the Mickey symbol on your MagicBand to the RFID reader near your room door to gain entry. Read about using MagicBands for park admission, FastPass+ and more here: http://allears.net/tp/magic-bands.htm
What are the check in and check out policies?
Check in at the Polynesian is at 3:00 pm. Check out is at 11:00 am. If you arrive early, Polynesian cast members will be glad to pre-register your family and store your luggage while you enjoy the parks or the rest of the resort. You can call the Polynesian to check the status of your room, and then go directly to your room when your room is ready.
May I request a specific longhouse or room location when I make my reservation?
The cast member you talk to at Disney Reservations will be glad to note specific longhouse requests. However, no room requests are ever guaranteed. For best results, ask specifically that your request be noted on your reservation and then send a fax to confirm your request four to five days before you arrive. Send your fax to the attention of Polynesian Resort room assignment at 407-824-3174.
Have the names of the buildings changed?
On October 28, 1999, the names of the longhouses at the resort went through a name change. The descriptions of the longhouses below also include their previous names.
The original names of the longhouses included words that were imaginary and words that did not represent actual places. The new names all represent real Polynesian islands. The names were rearranged so that, if you take a map of Polynesia and a map of the Polynesian Resort, all the islands are roughly in their correct geographical position. This FAQ uses all the new longhouse names.
What are the different longhouses, and what are the advantages and disadvantages of each?
Tonga (formerly Bali Hai) - This is the suites building. All of the suites at the Polynesian are located here. Tonga is directly next door to the Great Ceremonial House. Rooms on the northern side face the marina, some with views of Cinderella Castle. Rooms facing south look over the gardens. There are balconies on both floors. Tonga now includes a Honeymoon Suite and an accessible suite.
Aotearoa (ow-TAY-a-row-a; formerly Tahiti)
This building is very close to the Great Ceremonial House, especially Captain Cook's. It is also near Luau Cove, and you may be able to hear the sounds of the Luau. If you are trying to get the to the Transportation & Ticket Center, it can be a bit of a walk. Rooms on the northern side face the garden or the lagoon. Some rooms here face Cinderella Castle and the Grand Floridian. Rooms facing south overlook the gardens and the monorail, some looking at the road. There are no balconies on the second floor.
This building is only a short walk away from the Great Ceremonial House. It is also close to the marina and Luau Cove, where the sounds of the show might be heard from your room. It is, however, a bit of a walk if you are headed to the Transportation & Ticket Center. Rooms on the eastern side overlook the marina and the volcano. Rooms to the west overlook the gardens, and some overlook the beach. There are no balconies on the second floor.
Tuvalu (two-VA-lu; formerly Samoa)
Staying here, you are just a few minutes' walk to the Great Ceremonial House, but it is the furthest building from the Transportation & Ticket Center. Rooms to the north are lagoon view rooms, most looking at the Magic Kingdom. Rooms to the south overlook the gardens, with a few looking at the marina or beach. There are no balconies on the second floor.
Hawaii (formerly Tonga)
This is the concierge building, and you must use your Magic Band to enter the building. It has a great central location, just a minute or two from the Great Ceremonial House, and about 5 minutes from the Transportation & Ticket Center. It is centrally located to both of the pools at the Polynesian. Rooms on the northern side are lagoon views, many of which look at Cinderella Castle. Rooms to the south overlook the gardens, some facing the quiet pool. There are no balconies on the second floor. Must use Magic Band to gain access day and night.
Samoa (formerly Hawaii)
This building is located directly between the two pools. It is very convenient to the Great Ceremonial House, and about 5 minutes to the Transportation & Ticket Center. Rooms to the west face the volcano pool. Rooms on the eastern side overlook the gardens, many of them overlooking the quiet pool. There are no balconies on the second floor.
Niue (knee-UW-ay; formerly Bora Bora) - This is the smallest building at the Polynesian. It is directly next to the Great Ceremonial House, and about 5 minutes from the Transportation & Ticket Center. It is a few steps walk from either of the pools. Rooms to the west overlook the stream that leads to the pool. Rooms on the east overlook the gardens. There is no elevator in the building, but there is a second floor walkway to Rarotonga, where there is an elevator. There are no balconies on the second floor.
Rarotonga (RA-ro-ton-ga; formerly Maui)
This building is directly next to the Great Ceremonial House, and about 5 minutes to the Transportation & Ticket Center. It is also next to the arcade, laundry, and Lilo's Playhouse (kids club). The quiet pool is convenient, and it is just a few minutes away from the Volcano pool. Rooms on the northern side overlook the gardens, some with a view of the pool. Rooms to the south overlook the gardens, some looking at the monorail or the parking lot.There are no balconies on the second floor.
Tokelau (to-KAY-louw; formerly Oahu)
This building is centrally located to about everything. It is just a short walk to the Great Ceremonial House, the Transportation & Ticket Center, and the Volcano pool. It is directly next to the quiet pool, the arcade, the laundry, and Lilo's Playhouse (kids club). All rooms overlook the gardens. Some rooms to the west overlook the quiet pool. A handful of rooms on the northern end overlook the lagoon, but none face Cinderella Castle. There are balconies on all of the floors. Some rooms have roll in showers.
Tahiti (formerly Moorea)
This building is right next door to the Transportation & Ticket Center. It is a bit of a walk back to the Great Ceremonial House. It is a short walk to the quiet pool, but a bit of a longer walk to the Volcano pool. Rooms to the north are lagoon views. Some look at Cinderella Castle. Because of the trees, other rooms only look at the Grand Floridian, Space Mountain, Wilderness Lodge, the Contemporary, or the Transportation & Ticket Center. All rooms to the south overlook the gardens. There are balconies on all of the floors.
Rapa Nui (ra-pa-new-E; formerly Pago Pago)
This building is right next door the Transportation & Ticket Center. It is a bit of a walk back to the Great Ceremonial House. It is a short walk to the quiet pool, but a bit of a longer walk to the Volcano Pool. Rooms to the north overlook the gardens. Rooms to the south overlook the gardens, some looking at the parking lot. Most of the wheelchair-accessible rooms are in this building, and all of the rooms with a roll-in shower are here. There are balconies on all of the floors.
Which rooms at the Polynesian are newest?
The Tokelau longhouse was added in 1978, and the Tahiti and Rapa Nui longhouses were built during the Polynesian expansion in 1985. Rooms here are the newest, and slightly larger.
Has the Polynesian been renovated?
Yes. The Polynesian underwent an extensive rehab in 2006, longhouse by longhouse and is undergoing a renovation beginning January 2013. The Great Ceremonial House went through extensive renovations 2004-6. The main pool underwent a complete transformation and reopened in March 2001.
What is included in Polynesian concierge service?
Club level rooms are located in Hawaii and Tonga. Special check-in is available to guests staying in Club level. Let the valet know when you arrive so you can be directed to the Concierge Desk, which is staffed from 7 a.m. to 10 p.m.
Guests in the concierge level are given exclusive access to a private lounge
on the second floor of Hawaii. This lounge offers fantastic views
of Cinderella Castle and the Wishes fireworks at the Magic Kingdom.
The music for the fireworks is even played on speakers inside the
lounge. A large screen television set and VCR are in the lounge, and
the area can seat about 50 people. USA Today and the Wall Street Journal
are delivered to the lounge each morning that the papers print.
What are the differences between the suites?
Concierge Suite - This suite is a one-bedroom suite that includes 2 queen size beds. The bathroom includes both a shower and a tub. There is no separate parlor. This suite faces the marina.
1 Bedroom Suite - This is a two-room suite. The bedroom features two queen size beds. The bathroom has a separate sink/dressing area from the actual bathroom. A separate parlor features a sitting area and a day bed, along with a small kitchen area and refrigerator. This suite faces the garden.
Princess Suite - There are two bedrooms and a parlor in this suite. Each bedroom has two queen size beds. One bedroom features a bathroom with a shower and tub. The other bedroom has a tub and a separate sink/dressing area. The parlor has a sitting area with a day bed, and a small kitchen area with refrigerator. This suite faces the marina.
Ambassador Suite - There are also two bedrooms and a parlor in this suite. The master bedroom comes with a king size bed and bathroom with tub. The second bedroom has two queen size beds and bathroom with both a tub and a shower. The parlor includes a very large sitting area and queen size Murphy bed. There is a third bathroom here with sink and shower. A mini-kitchen features a small refrigerator and a microwave. This suite faces the gardens.
King Kamehameha Suite - This suite is the largest at the Polynesian, and is two stories high. The first floor features the sitting area with a ceiling open to the second floor. There is also seating at a bar leading into the kitchen. The kitchen area features a refrigerator, microwave and dishwasher. There is also a small bathroom located off of the parlor. Both bedrooms in this suite are on the second floor. The master bedroom features a king size bed, and a huge bathroom with whirlpool tub. The second bedroom has two queen sized beds and a bathroom with both shower and tub. This suite faces the marina.
Are any king size beds available?
Are there any in-room safes?
Each room at the Polynesian has an in-room safe. Safes are large enought to store a laptop and other small items such as a good size camera, money, jewelry, and other small objects. In-room safes are complimentary for all Polynesian guests. The safes are digital.
Guest Services can also provide a safe-keeping box behind the front desk.
Can I get a crib for my room?
Yes. Request one when checking in, or touch the Housekeeping button on your room phone. Housekeeping can also provide you with a high chair, a playpen, bed rails, and other things you might need.
Is there a coffeemaker in the room?
Yes, small coffeemakers, with complimentary coffee and tea, are available in each room.
Is there a refrigerator in the room?
Yes, all deluxe resort rooms have complimentary refrigerators.
Is there a minibar in the room?
Can I get a rollaway bed?
No. All rooms come with a day bed, and additional rollaways are not available.
Are there special rooms and services for guests with disabilities?
Selected rooms in Rapa Nui, Niue, Hawaii, Tahiti Tokelau, and Tonga suites are wheelchair accessible and include oversized bathrooms with wider doors. Some rooms include roll-in showers or bathtubs with handrails. All of these rooms are equipped with double peepholes. In any room, you can request a shower bench or a hand-held showerhead.
After the remodel in 2013, additional rooms will be added in Aotearoa and Rarotonga. All accessible rooms are located on the first floor.
Elevators are in every building, except Niue. To get to the second floor of that building by elevator, you'd have to enter Rarotonga, go via elevator to the second floor, and then cross the walkway that connects the upper floors of these two buildings.
Only Hawaii, Tokelau, Tahiti, and Rapa Nui have automatic doors leading into or out of the buildings themselves.
Designated parking areas for guests with disabilities are provided in the main parking lot, as well as the separate parking lot in front of Rapa Nui. For vehicles displaying a valid disability parking permit, complimentary valet parking will be provided.
Room communication kits can be installed in any room, including door knock and phone alerts, bed shakers, TTY telephones, strobe fire alarms, and phone amplifiers.
A limited supply of wheelchairs is available at Guest Services. They are complimentary,
but do require a deposit. This deposit is waived if a credit card
is on your reservation for charging purposes. The deposit amount will
only be charged if the wheelchair is not returned. These wheelchairs
are rented on a first-come first-served basis, and cannot be reserved.
The Polynesian does not offer electric convenience vehicles.
The Polynesian's main Nanea Volcano Pool is a "zero-entry" pool, which means the entrance slopes gradually like a real beach. There is also a water wheelchair available to aid in entering the pool -- ask a lifeguard for assistance.
Visit our Special Needs Travel section HERE for additional information on traveling to WDW with disabilities.
Is the Polynesian a choice for my land and sea Disney Cruise Line (DCL) package?
Yes. The Disney Cruise Line motor coach will leave the Polynesian at approximately 12:00 noon. Ground services requests that you arrive in the lobby by 11:30. You'll have a Polynesian entertainer there to pass the time. Just hang out anywhere that you can hear him or her. They are the ones who will make the announcement when the bus is ready to go.
The cruise hospitality desk hours (at the Polynesian) are: Sun & Thursday 8am-6pm Mon, Wed, & Fri 8am-noon Sat 8am-1pm. You can hand in your DCL paperwork at the front desk when you check in. However, you are now required to show your citizenship documentation at the hospitality desk, not the front desk.
Does the Polynesian offer nightly turndown service?
Club level guests will receive this service automatically and non club level upon request.
What can Lobby Concierge (Guest Services) do for me?
Lobby Concierge is your stop for practically everything. They provide you with assistance in purchasing theme park tickets and making dinner show and dining reservations. They can give you any general information about Walt Disney World, suggest ideas for things to do, and locate any item you are searching for.
Is there High Speed or Wi-Fi internet access here?
Walt Disney World Resort made complimentary Wi-Fi service available in all of its hotels as of March 2012 and all Theme Parks offer complimentary Wi-Fi as well. See our Internet Access page for details.
What kind of tickets can I purchase directly at Lobby Concierge?
Lobby Concierge at the Polynesian sells One Day One Park tickets, Magic Your Way tickets, and tickets to the water parks, Pleasure Island, and DisneyQuest. They also sell most special event tickets, such as tickets to Mickey's Very Merry Christmas Party, Mickey's Pirate and Princess Party, and Mickey's Not So Scary Halloween Party. When available, Lobby Concierge may also sells Florida Resident Play 4 Days tickets. Annual or Seasonal passes are not available for purchase here.
Where can I buy stamps?
Both letter and postcard stamps can be purchased at Lobby Concierge. Mailboxes are located near the entrance of the gift shop and near the Lobby Concierge desk.
Where can I purchase Disney Dollars, cash travelers and personal checks, or exchange foreign currency?
All of this can be done at Lobby Concierge. Foreign currency and travelers checks can be cashed up to $200 per day. Personal checks can be cashed up to $50 per day.
What are the Island Guides?
The Island Guide desk is a separate desk located at the entrance of the main lobby. Island Guides are an extension of Lobby Concierge, and are there to answer any and all of your Polynesian and Walt Disney World questions. After you check in, the Island Guides will greet you with traditional Polynesian leis. They are also the hub of children's activities at the resort, holding daily lei and bracelet making, and arts and crafts activities. The cultural experts of the resort are located here, in case you have any questions about the islands or the Resort. The desk does not have a computer, so cannot work with your reservation, or make dining arrangements.
If you meet Aunti Kaui (an Island Guide), please tell her Hello from Deb Wills!
Is this a kid-friendly environment where we will be comfortable bringing children?
Absolutely. Kids love the Polynesian and the Polynesian loves kids. The resort features swimming, a wet play area, a huge beach, water recreation activities and Moana Mickey's arcade. There are also children's activities by the pool and inside the lobby.
How many pools are there?
Two. The Nanea
Volcano Pool, featuring a volcano with waterfall and waterslide
opened in March 2001. The quieter, although larger, freeform Swimming
Pool is centrally located to all the longhouses. Both pools are also
heated. The Polynesian pools feature music that is piped into the
pool itself, perfect for underwater listening!
A stream begins outside of the Great Ceremonial House and continues down to the Volcano pool. A 40-foot high volcano houses the pool bar and a tubular slide. Underwater jets, warmer water areas, and in-pool seating are also a part of the new design. On the beach end of the pool, guests will find a zero entryway, no steps required to enter or exit. A specialized water wheelchair is available here, allowing access directly into the swimming pool.
Feedback on the Volcano pool is mostly positive although most agree that it does seem small and can get very crowded.
Is there a Jacuzzi?
No. However, the new Nanea Volcano pool features a hot water area in the deep end, near the slide. It has an underwater seating area where the hot jets feed into the pool. Plans are to install a jacuzzi in 2013.
What is the monorail?
The monorail is an elevated train that makes a loop between the Magic Kingdom and the Monorail Resorts. Its purpose is transportation, but it really makes a great ride to see all the sights, too. Another segment of the monorail runs between the TTC and Epcot.
What are the transportation options?
Monorail Station inside the Great Ceremonial House - This is the resort monorail, and it will take you to the Magic Kingdom, the Monorail Resorts, and the Transportation & Ticket Center (TTC). In order, the monorail stops at Disney's Grand Floridian Resort & Spa, the Magic Kingdom, Disney's Contemporary Resort, the TTC, and then back to Disney's Polynesian Resort.
Monorail Station at the TTC - The TTC is a short walk from the Polynesian (signs point the way). There are three monorail lines here. The resort monorail is described above and will take you to the Magic Kingdom by way of the Monorail Resorts. The express monorail will take you directly to the Magic Kingdom. The Epcot monorail will take you directly to Epcot.
Bus Stop near the Great Ceremonial House - As you exit the Great Ceremonial House, head toward Rarotonga. The bus stop is located between Rarotonga and the Tangaroa Terrace. Here you will find the Disney's Hollywood Studios bus, the Disney's Animal Kingdom/Blizzard Beach bus, and the Downtown Disney/Typhoon Lagoon bus.
Boat Launch - The boats at the dock behind the Nanea Volcano Pool take you to the Grand Floridian and the Magic Kingdom. The boats run from 30 minutes before the Magic Kingdom opens until closing.
Walk Around the World path - This bricked path will, walking east, take you to the TTC. Walking west, you will first pass Luau Cove, followed by Disney's Wedding Pavilion, the Grand Floridian Spa & Heath Club, and finally the Grand Floridian Resort, itself.
Ferry at the TTC - This larger boat takes you directly to the Magic Kingdom.
Special Notes: Buses to the Disney's Hollywood Studios, Animal Kingdom, and Downtown Disney areas may also pick up guests at the Grand Floridian and Wilderness Lodge. This can make for a long and crowded trip to get where you need to go. Boarding the water launch to the Magic Kingdom at the Polynesian boat dock, you also may find a boat already filled with guests. This boat picks guests up at the Grand Floridian before heading to the Polynesian and the Magic Kingdom.
Hey! The monorail did not stop! Why?
In addition to the local monorail (described above), there is also an express monorail, following the same route. However, the express monorail provides service only between the MK and the TTC, and actually travels in the opposite direction. It does not stop at any of the resorts. If a monorail passes the Polynesian without stopping, it was the express. The local should be along within a few minutes, from the opposite direction, and will stop at all monorail resorts.
Can I walk from the Polynesian to the Magic Kingdom?
Although the Walk Around the World was planned to provide a walkway around the Lagoon, you cannot walk to the Magic Kingdom from the Polynesian.
Can I walk from the Polynesian to the TTC?
Yes. A private walkway leads from the Polynesian directly to the TTC.
Is there valet parking?
Yes. Valet parking is $20.00 per day, before gratuity.
Is there a security gate?
Yes. Guests arriving at the Polynesian must pass through a security gate before entering the resort property. Have a photo ID ready as you drive by the kiosk. Guests visiting, but not staying, at the Polynesian, are typically issued a three-hour parking pass.
What are the restaurants and what are they like?
'Ohana - This is a popular family restaurant at the Polynesian. It features an all-you-can-eat Polynesian feast overlooking Seven Seas Lagoon. 'Ohana is not a buffet. It is served family-style at your table. Food is prepared on an open fire pit. 'Ohana is located on the second floor of the Great Ceremonial House.
For breakfast, 'Ohana is the site of the 'Ohana Character Breakfast. Here you can enjoy a family-style breakfast where Disney characters will interact with you right at your table.
Kona Café - This restaurant serves creative fresh dishes for breakfast, lunch and dinner, and features special Kona Coffee! Unique desserts are a specialty of the house. There are several menu items that can easily be accommodated for vegetarian and even vegan diets. The chefs can assist with your entree needs and the pastry chef can assist with your dessert desires. There is also has a coffee bar just outside the restaurant, near the entrance to the monorail. Kona Cafe is located on the second floor of the Great Ceremonial House.
Captain Cook's Snack Company - This recently renovated and expanded 24-hour snack bar features fast food, snacks, and desserts. There are some additional outdoor tables available. Refillable Mugs are available hereis open 24 hours a day. Captain Cook's is located on the first floor of the Great Ceremonial House.
What are Rapid Fill Mugs?
The Rapid Fill beverage program allows Disney Resort guests to buy (or receive as part of the Disney Dining Plan) a resort mug that can be refilled for a certain period of time as designated at time of purchase. These mugs are enhanced by an RFID bar code that enables the mug to deactivate when the designated time is complete. For complete details visit: http://allears.net/din/mugs.htm
Is there a bar?
The Polynesian has two. Tambu Lounge is connected to 'Ohana on the second floor of the Great Ceremonial House, and offers cocktails, juices, coffees, and appetizers. The Barefoot Pool Bar is next to the Nanea Volcano pool on the shores of the Seven Seas Lagoon. It is open daily 11:00 am - 7:00pm.
Is there room service at the Polynesian?
Yes. Polynesian In-Room Dining is available each day from 6:30am until midnight. A menu is available in each room. Note that there is a $3 delivery charge and an 18% service charge automatically added on all orders.
What is Tonga Toast?
This is one of the most famous breakfast meals at WDW, available only at the Polynesian. Auntie Kaui's Tonga Toast is similar to extra-thick French toast, made with sourdough bread and stuffed with banana. It is served topped with sugar and cinnamon. You can get Tonga Toast at the Kona Cafe or through Polynesian In-Room Dining. It can be ordered fried (the traditional way) or grilled (a new option). It can even be made vegan if the breakfast chef is given a day's notice.
A variation of Tonga Toast can be found at the Port Orleans Riverside Boatwright's restaurant (banana stuffed French Toast).
Are there any refillable mugs?
Yes. Refillable mugs are available at Captain Cook's -- see our Refillable Mugs page for current details and prices.
Is there a luau?
Yes. The Spirit of Aloha Dinner Show is presented every Tuesday through Saturday at Luau Cove, weather permitting. There are shows at 5:15 and 8 p.m. The show features authentic Polynesian dancing and the food includes a full Polynesian-style meal, including drinks (nonalcoholic and some alcoholic) and dessert. Note that in cooler months the luaus are sometimes canceled if the temperature falls below 55º (according to Disney Dining).
What is the Lilo's Playhouse (kids club)?
This is a special child care experience for children ages 4-12. It is a supervised child care program for WDW guests that features full-sized arcade games, Nintendo, computers, dress-up, arts & crafts and Disney movies. The facility is themed to Peter Pan and includes the Darling nursery, Skull Rock, a pirate ship, and the clouds of London.
From 6 until 8 p.m. a dinner buffet is served, which typically includes pizza, chicken fingers, macaroni and cheese, French fries, hot dogs, corn on the cob, fruit, and dessert. A pudding dessert is served at 8 p.m. and a juice and cookie snack at 10 p.m.
The Playhouse is located in the same building as the arcade and the laundry, between the Rarotonga and Rapa Nui longhouses. Please note that animal programs and character appearances are no longer part of the Lilo's Playhouse (kids club) . Reservations are required, and can be made by calling (407) WDW-DINE.
For currrent pricing and additional information, visit our ChildCare FAQ.
What is available at the Polynesian marina?
Guests can choose from among a wide variety of watercraft to sail both the Seven Seas Lagoon and Bay Lake. Choices include pontoon boats, canopy boats, aquafins, sailboats, or one of the new Water Mouse boats. A resort ID or driver's license is required to rent any watercraft at the marina and children must be 12 years old or older to drive. The marina requires previous sailing experience to operate any of the sailboats. All boating activities from the Polynesian marina operate daily from 10:00 am until 6:00 pm, and close during any inclement weather.
Can I get a hair wrap?
Hair wraps are available under an umbrella at the Nanea Volcano Pool. They do not do hair braids.
Is there any place to jog?
A jogging path circles around the Polynesian longhouses, past Luau Cove, and stretches to the Shades of Green Resort and back. The entire route is 1.5 miles. You can obtain a map of the jogging path at Guest Services. Also visit our Running and Jogging Trails and Tips page.
Is there a health club?
There are no health club facilities at the Polynesian, however, Polynesian guests may use the Grand Floridian's Health Club, accessable with you Magic Band. Polynesian guests can walk to the Health Club via a walkway on the west side of the resort.
Where can I go to watch the Magic Kingdom fireworks?
Most lagoon-view rooms feature great views of the Magic Kingdom fireworks. Otherwise, any place on the Polynesian beaches or boat dock offer good places to watch.
Can I watch the Electrical Water Pageant from the Polynesian?
Yes. The Pageant floats by the Polynesian each night at approximately 9:00. The Polynesian is actually its first stop, and if you position yourself at the boat dock a few minutes before 9:00, you can watch the floats being towed out to the Lagoon and prepared for the show.
Can I take a boat cruise?
A boat provides transportation between the Magic Kingdom, the Grand Floridian, and the Polynesian, and can be a relaxing trip. Fireworks cruises, private or with company, can also be arranged at the marina.
Where can I shop? What are the merchandise locations?
BouTIKI has wooden statues scattered around and features a variety of merchandise. The statues were made in Bali and weigh up to 1,000 pounds each. Among its many items, BouTIKI sells the types of sundries and men's and women's fashions previously sold in the resort's other stores. The Wyland Gallery sells beautiful artwork from paintings to sculptures and more. Upstairs, Trader Jacks sells Disney merchandise and other gift items. Samoa Snacks, also on the 2nd floor, sells sundries, liquor, film and snacks. A pin trading cart is outside Trader Jacks.
All shopping is located in the Great Ceremonial House.
Does the Polynesian offer pressed pennies and pressed quarters?
There are two pressed penny machines at the Polynesian. Both are on the second floor of the Great Ceremonial House. The quarter machine is located on the first floor of the Great Ceremonial House.
Is there an ATM on-site?
Yes. You can find an ATM in the Great Ceremonial House on the first floor adjacent to the Disney Vacation Club desk.
Can I get my theme park purchases delivered to the resort?
Most Walt Disney World merchandise locations offer complimentary Resort Package Delivery. Make sure to ask at the shop when your purchases will be delivered. At the Polynesian, all Package Delivery purchases are delivered to Maui Mickey's gift shop. If you are a concierge guest, your purchases will be delivered directly to your room.
What is the torch lighting ceremony?
This short program is the Polynesian welcoming of the night. It features an authentic Polynesian dancer who does a traditional fire-knife dance, and lights the torches leading into the Great Ceremonial House. A Polynesian entertainer is also on hand to perform chants and authentic drumming. It is presented each evening, Tuesday through Saturday, at 6 p.m.
Are there any Hidden Mickeys I can look for?
For starters, there is a Hidden Mickey right in the stone floor of the Great Ceremonial House. A hidden Mickey can also be found in the bamboo artwork located in the east stairwell of the Great Ceremonial House. Also be on the lookout for Mickeys in the laundry waiting area and outside of the arcade. Look for the Hidden Mickey in the touch screen ordering system in Captain Cook's.
I really want to fit in. What are some great Polynesian phrases I can use?
Did you know that the Hawaiian language has only 12 letters and that no two consonants ever appear without a vowel between them? Here are some words and phrases to get you started:
Aloha - Hello, good-bye, and love.
'Aha'aina (ah-hah-ah-e-na) - Feast
Aita Peatea (ah-ee-tah-pay-ah-te-ah) - "There will be another day tomorrow just like today." The Polynesian's motto.
(ho-oh-nah-nay-ah) - To pass the time in ease, pleasure and peace.
'Ohana - Family.
Moana - Ocean.
A ho'i a'e au - Until we meet again.
Mele kalikimaka - Merry Christmas!
Mahalo - Thank you.
Mahalo nui loa - Thank you very much.
You'll hear mahalo for "thank you" a lot while you stay there. There is no word for "you're welcome." In Hawaii, mahalo, or thanks, is given without expecting anything in return.
Who is King Kamehameha?
King Kamehameha was the Hawaiian king who is known for uniting the Hawaiian Islands in 1810. The largest suite at the resort is named after him.
Why is there money in the pond at the main entrance?
It's tradition at the Polynesian to throw a penny into the pond as you leave. It represents a wish to return to the resort. Any money collected from the pond is donated to charity.
Cast Members at the Polynesian seem so friendly. What's the secret?
In addition to the special Disney training all Cast Members go through, Polynesian cast members also attend classes in traditional Polynesian values. These classes emphasize the helpfulness, hospitality, and welcoming attitude of the traditional South Seas culture. Cast Members also have access to a special Polynesian reference library. The Polynesian has one of the largest percentages of original Cast Members anywhere in Walt Disney World. Around 16 cast members have stayed with the Polynesian since opening day, and the entire Polynesian cast represents about 1000 years of service at the resort.
Will I be able to do laundry? Will someone do it for me?
Laundry facilities are located just outside Lilo's Playhouse (kids club). The facilities are small, however, and you may be faced with quite a wait for machines to be free. For a price, laundry and dry cleaning service is available, featuring one-day service.
What other lesser-known things can I find at the Polynesian?
Explore the main lobby, where you can find the tapa cloth and a reproduction animation cel. Notice the handful of Hidden Mickeys around property.
The Polynesian Resort has a unique "Kukui Nut" tree. The only one of its kind in the state of Florida, the tree was brought here from its native Hawaii. A time capsule is located at the base of the tree.
How do I get to the Polynesian?
For driving directions from either the Orlando or Tampa airports click HERE.
To get there by car, take I-4 exit 64B. You are now on Highway 192 West, where you'll take the Magic Kingdom exit. Drive about four miles, enjoying the sites along the way, until you reach the Magic Kingdom toll plaza. Approaching the plaza, try to enter the plaza as far to the right as possible, without using the cast member only lane. Tell the parking attendant that you are checking in at the Polynesian and you will not have to pay the parking fee. From here you might be able see the roof of the Polynesian's Great Ceremonial House . Follow the signs to the first intersection, and turn left. The Polynesian will be less than a half mile down the road, on your right.
How can I contact the Polynesian?
Disney's Polynesian Resort is located at 1600 Seven Seas Drive, Lake Buena Vista, FL 32830.
The phone number is 407-824-2000, and the fax number is 407-824-3174.
Miscellaneous Polynesian Facts
Rooms Construction: Like the Contemporary Resort, each fully equipped room was assembled at a facility four miles away and transported to the resort on flatbed trucks. Each room weighs approximately 8.5 tons and was lifted into place, stacked three stories high with cranes. Framework was assembled around them after they were in place.
When the resort opened in 1971, a wave-making machine created artificial waves that crashed onto the beach. Although it added to the authentic South Seas feel of the resort, it also created rapid beach erosion. Operation of the wave machine ceased shortly afterwards. The machine had been located on Beachcomber Island, across the way. If you look at the island while on the boat to the Magic Kingdom or Grand Floridian, you can see where the wave machine used to be.
According to the November 1971 issue of Eyes and Ears (A Disney Cast Member publication) "The wavemaking machine in the Seven Seas Lagoon is now undergoing testing. It is located on the west side of Beachcomber Islae and will create waves from four inches to four feet breaking on to Surfrider Beach. Surf Boards and instructions will be available through the hotel Recreation and Reception Desks.
The Tangaroa Terrace restaurant, which featured an Oriental buffet, closed in October 1996. The space is now used for weddings, meetings, and other special events.
The Coral Isle Cafe opened with the Polynesian on October 1, 1971. It closed on July 25, 1998 and, after extensive renovations, reopened in November 23, 1998 as the Kona Cafe.
In 2005-2006, the Polynesian's retail space was totally renovated .