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Port Orleans - French Quarter
What is the atmosphere of the Port Orleans French Quarter Resort (formerly Port Orleans)?
It has a New Orleans/Mardi Gras feel, complete with larger then life carnival masks and trombone playing alligators, and the charm and romance of the French Quarter. The French Quarter (FQ) is the sister hotel to Riverside (formerly Dixie Landings). The Sassagoula River runs through the back of the resort and goes up river to the Riverside and down river to the Downtown Disney area.
What kind of room views are available?
There are 3 different room views. The Standard View Rooms offer a view of the parking lot. Garden View Rooms have a view of the 'inner streets' of the hotel. The Water View Rooms offer a choice between a view of the pool or the Sassagoula River. (Each room view has a different price.)
What types of rooms are there?
There are approximately 1,000 guest rooms; 946 rooms have 2 queen beds and 62 rooms have a king-size bed (with a higher room rate). There are also 75 ADA-compliant (disabled and/or accessible) rooms (50 with wheel-in showers). The typical room is 314 sq. feet. ALL rooms were completely redecorated in spring/summer of 2011.
Are there smoking and nonsmoking rooms?
As of June 1, 2007, all Disney resorts and guest rooms are smoke-free. There are designated outdoor smoking areas. Check the resort map or with a Cast Member for locations.
What are the Room Rates at the French Quarter (was Port Orleans) ? What is the price range for rooms?
Port Orleans French Quarter Resort is considered a "Moderate" resort hotel, and its prices are in the mid-price range of the hotels at Disney. There are Value Season, Regular Season, Summer Season, Peak Season and Holiday Season rates. These are regular rate prices and do not include the Florida Sales Tax nor the county resort tax. Rates are based on double occupancy. No charge for children under 17 years old when in the same room as the adults. If you have more than two adults in the room, there will be a $15 per night charge for each extra adult. Maximum of four per room, plus a child under 3 in a crib.
Will I need any type of ID when checking in?
When checking in it is best to have your reservation confirmation sheet to avoid the hassle of looking you up by name.
Once you have checked in, your resort ID card will allow you to use the card-activated entrance adjacent to the kiosk, eliminating the need to speak to someone each time you enter the resort property. Also at check-in you will receive a Parking Pass for your car that will enable you to get free Disney Theme Park parking.
Your resort ID card is also your room key and if you set it up upon checking in your resort ID card can act as a charge card for most Disney shops, and restaurants (*Excluding drink stands souvenir stands, and some fast food stands*). By using your resort ID card as a charge card the items you buy on it will be charged to your hotel bill. You can set it up so only certain members of your party have the charging options.
***Notes 1) If you set up the charging option on your resort ID card a credit card must be presented. Disney can set a "charging limit" on the card at their discretion. 2) While using the ID card is a great convenience when shopping, it also can be very dangerous. Some people will forget how much money they have charged back to their room. As with any Credit Card you have to watch yourself.*** If you lose your card, immediately call the front desk (most Cast Members can help you) so that it can be voided and a new one issued.
Can I buy Passes To The Parks?
Choose your tickets wisely -- depending on your stay at the French Quarter a different pass might be cheaper. Some of the passes Disney sells offer admission to all 4 Theme Parks, all Water Parks & Disney's Pleasure Island. If you are staying for more than one week check out the Annual Pass Prices, they might be cheaper.
Is the French Quarter a good place to bring kids?
Yes, there is a game room, and a small playground located by the pool, as well as a huge dragon-water slide that delights both children, and the young at heart. The FQ also offers baby-sitting services for the days, or nights that parents want some time to themselves. The FQ is also well suited for couples and can be quite romantic.
Can I get a babysitter at the French Quarter ?
Yes, babysitting/child care services are available for a fee, and can be set up through the front desk a few days in advance or by calling French Quarter before you leave for Disney World.
Tell me about the Bathrooms in the French Quarter guest rooms.
Each guest room has a mid-size bathroom (smaller than the Deluxe Resorts and about the same as the All-Star Resorts). There is one bathtub equipped with a shower head in each bathroom, and obviously one toilet. There is a double-bowled vanity located right outside the bathroom.
Can I make special room requests like adjoining rooms or views at the FQ?
Those room requests are available, but you must make your request when making reservations. Rooms requests are *NOT* guaranteed, but every effort will be made to honor your request. Also note: ADJOINING rooms and CONNECTING rooms are NOT the same! When confirming your reservation before you leave for the French Quarter it would be good to remind them of your requests.
When I check out I will be in a hurry. Will there be a long wait?
The check-in/check-out desk can have a long line, but you can use the "Express Checkout" service which is quick and easy (and free). A bill is place on your door the morning of your check out, usually between 6:30am and 8:00am. You can set up Express Checkout" when checking-in.
Do I have to pay for parking?
No, The French Quarter has free parking. No valet parking is available at French Quarter.
Why is the FQ well-suited for couples?
It is quiet, sophisticated, (but not over done) and there are lots of romantic spots. There are fountains, simple yet relaxing landscape and soft lights through out the resort that are great for a quiet evening talk, or a quick smooch. The Sassagoula River path is a great place for a romantic evening walk.
Are there refrigerators available?
Yes, all rooms now have a small complimentary refrigerator. If yours doesn't, contact the Front Desk.
Are there safes?
Yes, there are small safes in the rooms. Valuables can also be placed in the hotel safe at the front desk.
Is there Internet Access available in the rooms?
Walt Disney World Resort made complimentary Wi-Fi service available in all of its hotels as of March 2012. See our Internet Access page for details.
What types of transportation to the parks are there?
There are buses that stop at one bus stop at the French Quarter.
Bus service runs on a regular schedule running every 10-15 minutes during busy seasons, and every 15-20 minutes during non-busy seasons. The bus stop is right out front the main lobby building.
One bus runs to the Magic Kingdom.
One bus runs to Epcot.
One bus runs to Disney's Hollywood Studios.
One bus runs to Animal Kingdom.
One bus runs to Blizzard Beach.
One bus runs to Typhoon Lagoon, Downtown Disney and Disney's Pleasure Island.
Transportation to Downtown Disney. Boats depart daily from French Quarter every 20 minutes from 11:00am to 4:00pm. and every 10 minutes from 4:00pm to 11:00pm. Due to popularity and limited seating capacity, you may experience an extended wait before boarding. All guests may have to exit boat at the destination and reboard at the queue line for return trip. The boat dock is in the back of the hotel property.
Is the transportation service good?
Bus services is adequate, but unfortunately all the buses that service the French Quarter, also serve all 4 bus stops of the Riverside, which causes some crowding, and unpleasantness during the busy seasons. The boat also services both the French Quarter, and the Riverside, but not as many people use the boats. So if you are going to either Downtown Disney, or Pleasure Island and have some time on your hands, use the boat service. It is relaxing, and a pleasant ride.
How do I get to other Disney Resorts from French Quarter?
To get to any other Disney Resort you can take Disney Transportation, or drive yourself if you have a car or take a taxi. If you are using Disney Transportation here is what to do:
To get to Disney's Riverside Resort : Hop on any bus going anywhere, and get off at the first stop which is the main lobby building of the Riverside Resort.
Other ways to get to Riverside include walking and boat. Walking is along the scenic pathway and is approximate 7-10 minutes from Food Court to Food Court. For boats - go to the marina. Boats depart every 20 minutes from 9:10am until 11:00pm.
To get to any other Disney Resort - - Hop on any bus going anywhere, and get off at that bus's destination and switch to the bus, or boat, or, monorail that services the Resort you want at that bus stop. Be careful of park closing times so that you are able to return to your hotel!
Where is there to eat?
There is only one place to eat at the French Quarter. Sassagoula Floatworks and Food Factory is a food court where you can dine around Mardi Gras Parade props in a warehouse setting. It is open from 6:00am - midnight (hours vary).
You can go over to Riverside and have breakfast and dinner at Boatwright's, the full service restaurant. (Port Orleans French Quarter's full service restaurant, Bonfamille's Cafe, closed on August 5, 2000.)
Room service is available, but all you can order is pizza and soda. Room service stops at Midnight.
Is there a bar/lounge?
Yes there is one lounge called Scat Cat's Lounge and one bar. Scat Cat's Lounge is located in the main lobby building. The hours are : 4:30pm - 12:30am. You can order alcoholic and nonalcoholic beverages.
The bar is located by the pool and is open from 12:00pm to 10:00pm. You can order alcoholic and nonalcoholic beverages.
Is there a pool?
Yes, there is one heated pool. The water slide is a huge dragon. The pool also has an "Alligator Band" "playing" (shooting water) on the side of the pool. The water slide closes (is turned off and locked up) at 10:00pm. The lifeguards go off duty at the pool at 10:00. After that it is "swim at your own risk". The pool is located in the center of the hotel property.
Is there a Jacuzzi?
Yes there is one Jacuzzi located by the pool. The Jacuzzi is supposed close at 2:00am, but there is never a point where people are not allowed in it. As long as people keep the volume to a reasonable level you can go in the Jacuzzi at any time. With only one jacuzzi, don't expect it to be quiet and intimate... you will usually find others in the water.
I hear there is an evening carriage ride, tell me more!
Visit our Carriage Rides page for details and current pricing.
If I don't want to go to one of the parks one day what type of recreational activities does the FQ have?
Recreational activities include:
Access to five championship
Disney golf courses (complimentary transportation
is available for French Quarter Resort guests through Bell
Themed water Recreation areas at Doubloon Lagoon, complete with Mardi Gras dragon slide and alligator fountains. (For Port Orleans guests only).
Bike rentals from 9:00am to 5:00pm daily as of 5/2004. Cost is $7.51 per 60 minutes or $20.65 per day (during hours of operation).
Marina is open from 10:00am to 5:00pm daily. Water craft rentals featuring pedal boats, pontoon boats and canopy boats. 21 foot Sun Tracker Pontoon boat is $34.74 per 30 minutes. Canopy boat is $24.88 per 30 minutes. Mercury Watermouse is $20.65 per 30 minutes. Kayak is $6.10 per 30 minutes or $10.32 per 60 minutes. (as of 5/2004)
off the lobby.
Surrey Bikes (like those at the Boardwalk) from 9:00am to 5:00pm daily as of 5/2004. A two-seater costs $16.90 per 30 minutes and the 4-seater is $20.65 per 30 minutes. (as of 5/2004)
Cane Pole Fishing is $3.75 for 30 minutes.
Is there a store at the hotel?
Yes there Jackson Square is the store located in the main lobby building. It opens at 6:30 am every morning and closes every night at 11:30pm (not nearly late enough during the summer). The store sells Disney memorabilia, as well as hotel memorabilia, stamps, postcards, film, some over counter medication, snacks, soda, wine, beer, and hard liquor.
How can I get my clothes cleaned at the French Quarter?
There is both a laundry facility and a dry cleaning service available. The laundry facility is medium size and is located by the pool. Be warned that the washers and dryers here do not accept cash or your room key/charge. They only accept credit or debit cards. For dry cleaning, you call the service and they will come and pick up your clothes, clean them and return them for a fee.
I can walk, but not great distances, and will need a wheelchair for my stay in Disney World. Can I rent one for my entire stay at the FQ?
At Lobby Concierge in the main lobby building you can borrow a "push" wheelchair for your entire stay in the French Quarter. A deposit is required for when you check out a wheelchair, but upon return of the wheelchair your deposit is refunded in full. That is the only "cost" for renting a wheelchair through a Disney Resort. *Wheelchair Availability Is On A First Come First Serve Basis* You can also rent one from local vendors who will deliver to your hotel.
I will be expecting a phone call while at the Port Orleans, but am afraid I'll miss it while at the parks. What should I do?
As with all Disney Resorts, French Quarter has a voice mail system that allows guests to "personalize" their voice mail or use the message available automatically. This allows people to call and leave voice mail when the guest is either out of the room, not answering or on the phone. Guests can retrieve their voice mail from their room, or from any phone outside the resort. This is a free service from Disney.
Are there TVs?
As with all Disney Resorts there is one flat panel tv in each room at the FQ. Channels include basic Orlando Cable (NBC, CBS, etc), The Disney Channel , and The Walt Disney World Network which airs information about Walt Disney World 24 hours a day, that is helpful when planning what you will do the next day, or on your next trip to Walt Disney World . If you miss part of the planning information on The Walt Disney World Network don't worry, it is constantly repeated. The Walt Disney World Network is available in both English and Spanish on separate channels.
Is Bell Services available to move my luggage?
Yes, upon arriving at the front entrance, you will give your luggage to Bell Services and they give you a receipt (which you will need when retrieving your luggage). Once you have checked in, if your room is ready, you can go to your room and call Bell Services and they will bring up your luggage (usually takes anywhere from 10-30 minutes, depending on the amount of people checking in / checking out).
Bell Services will also store your luggage upon arrival until your room is ready. If you wish to go straight to the parks and your room is not ready yet or they are very busy, Bell Services will hold your luggage until you get back that night.
When it is time to check out just call Bell Services and they will come pick up your luggage (and give you another receipt, which you will need when retrieving your luggage) and store it until you check out (usually takes anywhere from 10-30 minutes, depending on the amount of people checking in/out).
If you check out at 11:00am, but are not leaving Walt Disney Disney World until later in the day or evening Bell Services will store you luggage until you leave.
If requested, Bell Services will drive you to your hotel building when checking in and back to the main building when checking out.
If you are checking out of the French Quarter, and checking into another Walt Disney World Resort, Bell Services will transport your luggage to the next resort. Transportation of luggage between Walt Disney Resorts usually happens at about 3:00pm. When transporting luggage from the French Quarter, Bell Services will give you a receipt (which you will need at your next resort to retrieve your luggage) and transport it to the next Resort's Bell Services for free.
**Notes** 1) One of your party must be in your room when your luggage is delivered to your room or picked up. 2) When the weather is bad Bell Services can get pretty backed up with people who want a ride to their hotel building after checking in or back to the main lobby building to check out. So make sure to give yourself a little extra time when calling Bell Services to pick you and/or you luggage up when checking out if the weather is bad.**
What are Rapid Fill Mugs?
The Rapid Fill beverage program allows Disney Resort guests to buy (or receive as part of the Disney Dining Plan) a resort mug that can be refilled for a certain period of time as designated at time of purchase. These mugs are enhanced by an RFID bar code that enables the mug to deactivate when the designated time is complete. For complete details visit: http://allears.net/din/mugs.htm
What is the difference between Lobby Concierge and the Front Desk at the French Quarter?
The Lobby Concierge desk is in the main lobby building and can arrange dining reservations, sell park admission tickets, rent (loan out) wheelchairs to French Quarter guests, and can answer a variety of questions regarding the Walt Disney World property.
The Front Desk is also in the main lobby across from Lobby Concierge. The Front Desk is where you check in/check out.
Are animals allowed at the French Quarter?
The only animals allowed at the French Quarter are service animals for the disabled, such as Seeing Eye dogs. The animals must be proved to be service animals.
Is there an ATM?
Yes, an ATM is located in the main lobby. Be aware the bank may charge you a $2.00 fee. This fee will be added onto the withdrawal amount, and is in addition to any fee your bank may charge.
How do I get to French Quarter from Orlando International Airport?
There are 4 ways to get to Disney's French Quarter from Orlando Airport.
1) Rent A Car
2) Use a Town Car Service
3) Take A Taxi Cab
4) Magical Express - Disney's free shuttle bus service.
O.K., so you convinced me. I want to stay at the French Quarter. How can I make my reservations?
You can call Disney's Central Reservations Office at 407-W-Disney (407-934-7639) (Hours vary for seasons. Value Seasons hours are 7:00am - 5:00pm EST every day. Regular/Peak Season hours are 7:00am - Midnight every day.)
Through Disney.com's official website: http://disneyworld.com
Through a Travel Agent.
Where is the French Quarter located?
The French Quarter is located in the Downtown Disney Resort Area, just off Bonnet Creek Parkway. It is adjacent to Riverside, just down stream on the Sassagoula River.
How do I get to French Quarter by car?
Take I-4 to Exit 26B (Epcot Center/Downtown Disney). Take the 3rd exit (Downtown Disney Resort Area). Turn left at the traffic light (Bonnet Creek Parkway) and Port Orleans will be on the right. However, due to construction at the WDW resort, directions may change. Be sure to follow road signs.
To get to French Quarter from the Orlando airports, visit our Driving Directions page.
Your room will be held for you UNTIL 6 a.m. the following morning with a deposit or credit card guarantee.
As with most Disney Resorts the French Quarter accepts American Express, MasterCard, Visa, The Disney Credit Card.
Check in time is 3:00pm & check out time is 11:00am, although late check-outs can be requested.
Port Orleans is located at 2201 Orleans Dr. Lake Buena Vista, FL 32830-1000. The phone number is 1-407-934-5000. The fax number is 1-407-934-5353
Port Orleans and Dixie Landings merged! These two moderate resorts have been "sister" resorts since they opened, sharing a common waterway, bus system and other services. The "new" resort is being called Port Orleans, with the former Port Orleans called the French Quarter, and the former Dixie Landings called the Riverside. The change went into effect on March 1, 2001.