AllEars® FAQ
Frequently Asked Questions

 

What is AllEars®?

AllEars® is a free, weekly electronic newsletter that offers all types of information on the Walt Disney World Resort in Orlando, Florida. AllEars® has news, feature articles, interviews, reviews, previews, money-saving tips and much more of interest to Walt Disney World enthusiasts.

Who publishes AllEars®?

AllEars® is published by RYI Enterprises, LLC, in association with the website AllEars.Net (http://allears.net) Debra Martin Koma is the Editor of AllEars®; Deb Wills is Editor-in-Chief. For more on the other members of the AllEars.Net Team, visit our Behind the Ears page.

When and how often is AllEars® mailed?

AllEars® is emailed every Tuesday to more than 148,000 subscribers!

Can I write for AllEars®?

AllEars® always welcomes fresh story ideas and unique perspectives, and often spotlights reader-written editorials and guest columns. If you have an idea you'd like to pitch, contact AllEars® Editor Debra Martin Koma at dmkoma@allears.net

(Please note, AllEars® does not pay for written submissions.)

We also welcome guest writers on our AllEars.Net Guest Blog.

Is AllEars® available in HTML format?

Yes, you can receive AllEars® in HTML format. Our email distributer, MailerMailer.com, recently upgraded its system and now automatically detects whether an email address can accept HTML mailings. You do not need to do anything -- you will automatically be sent our newsletters in the best format.

I'd like to read the older issues, is there an archive?

To receive the complete AllEars® newsletter, you must be a subscriber. But we do archive certain segments of the newsletter. Click here to find the Feature Article archive. We also archive many of our Reader Tips in a searchable database, which can be found here.

How do I subscribe to AllEars®?

Subscribe to AllEars® by completing the form HERE http://www.mailermailer.com/x?oid=02757g
Once you submit the form, you will be sent a confimation email to the address you provided. In order to have your subscription activated, you must follow the instructions in the email. Do not forget to click the link in the confirmation message.

It has been a while and I have not received my confirmation message.

Our system sends the confirmation message to verify your "From" address instantly. So, if you have not received it after entering your "From" address in your account, there are two possibilities:

1. The "From" address does not exist or is not forwarding email to you.

2. The confirmation message was filtered out by your email system.

If you know that the "From" address is working correctly, then the problem is likely due to email filtering. There are two things you can do to verify this and to resolve the issue:

1. Set your "From" address temporarily to an address that is not in your email network. Using a Yahoo or Hotmail address, perhaps your personal one, as your "From" address will verify that our system did send you the address confirmation message. If you can receive the confirmation message there but not in your regular email box at the office, then contact your system administrator or ISP to see what kind of filtering is being done and what they can do to alleviate the delivery issue.

2. If your email administrators do not use email filtering, check with your ISP to see if they filter your messages before delivering them to you. Surprisingly, this happens much more frequently than one might think. As a result, ISPs inadvertently block legitimate email without informing their customers that their messages are being filtered.

If you have checked all of the above, you may request the actual email delivery record for the confirmation message that our system sent to you (must be requested within a few days of the delivery attempt). This information may help your email administrator or ISP in identifying the email message ID to determine why it was not delivered to your inbox. In making your request, please include the date and time (U.S. Eastern time) that you tried to change your "From" address, which subsequently sends the confirmation message.

To resend the confirmation message -- Visit the sign-up page, scroll down to "Already on this list", and enter the email again. It will resend the confirmation message. If you enter the email in the main sign up form, youy will be prompted with a note indicating that they are already on the list and to click a button to have a link resent to them (this will contain the confirmation message link).

I subscribed but haven't received any issues. When I try to resubscribe, it tells me I already am subscribed. What can I do?

Email providers like AOL, Yahoo!, Hotmail, and others are constantly changing their methods to classify email. Our system delivers email to all accounts the same way, and the vast majority get it in their main inbox. Some email providers filter messages based on content, subject line, or the "From" address and may put your email into the bulk mail folder. We recommend that list recipients add our domains to their 'Approved Sender' list, also known as whitelist, if they have their email accounts with one of these email providers.

For email service providers that do not offer such 'Approved Sender' lists or whitelists, we recommend requesting the provider to ensure that mail from the in.m1e.net or in00.m1e.net domain and coming from the IP address range 206.112.95.0/26 be permitted. Mail claiming to be coming from us can also be verified using Sender Policy Framework.

AOL Users:

If you do not receive the confirmation message within a few minutes, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through.

We strongly recommend that you do the following to avoid accidentally filtering out future messages:

1. Click Mail in the toolbar at the top of your AOL window
2. Select Block Unwanted Mail
3. Click Custom Sender List
4. Select Allow only the senders and domains listed below
5. Enter this domain: in.m1e.net
6. Click Save

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Hotmail Users:

If you do not receive the confirmation message within a few minutes, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.

We strongly recommend that you do the following to avoid accidentally filtering our future messages:

1. Click Mail, then Options (next to the Help link)
2. Click Junk E-Mail Protection
3. Click Safe List
4. Enter this domain: in.m1e.net
5. Click Add

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Yahoo Users:

If you do not receive the confirmation message within a few minutes, please check your Bulk Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Gmail Users:

If you do not receive the confirmation message within a few minutes, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

Everyone else:

If you do not receive the confirmation message within a few minutes, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.

--> Do not forget to click the link in the confirmation message. Otherwise, you will not receive any of our future emails.

I was receiving AllEars® just fine and suddenly it stopped coming! What do I do?

With the increase in spam and folks complaining to the mail providers, a variety of filters are always being used. Some of these filters block mail that you really want to receive, like AllEars®, because they are sent out by a bulk mailer.

We have compiled a listing of mail providers that sometimes block AllEars®. Check to see if your provider is on this list and follow our suggestions.

TIPS FOR EVERYONE

  • make sure allears@allearsnet.com is in your address book and part of your acceptable email address list.
  • put the domain names m1e.net and in00.m1e.net in your acceptable or safe sender list. This is the server address used for email deliveries from our system, mailermailer.com
  • Check whatever spam filters you might use and make sure AllEars is not included.
  • Check your "do not accept" filters and make sure AllEars is not included.

AOL ACCOUNTS --

  • Please check your spam filter to make sure you have not mistakenly blocked AllEars®.

  • Periodically, subscribers hit AOL's "Report Spam" so fast that they did not realize that they had reported a legitimate message, or they did so accidentally and want to be added back to the AllEars® list.

    To be added back, please send an email using this web page directly to our provider, mailermailer.com, indicating your desire to be put back onto the AllEars® newsletter list. In the past, you were able to resubscribe yourself, but since the passage of the CAN-SPAM Act effective January 1, 2004, those who file complaints are viewed as never wanting to be emailed again so MailerMailer.com has to require proof of sign-up in order to comply with the law before they can add you back.

    We recommend that you add allears@allearsnet.com to your "People I Know" list so that your "From" address is not on AOL personal "block" list (AOL automatically does this if an email was reported as spam, even accidentally).

YAHOO ACCOUNTS -- Check to see if Yahoo has sent your mail into the Bulk Mail Folder. If they have, follow the directions to send it back to Yahoo and get it removed from their spam list.

HOTMAIL ACCOUNTS - Periodically Hotmail does not process bulk mailings to its users. Our bounce messages will sometimes say: "status=bounced (host mx1.hotmail.com said: 550 Requested action not taken: mailbox unavailable )(in reply to RCPT TO command)

We talked to our provider, MailerMailer.com, to see if they had any suggestions for Hotmail subscribers. Here is thier response:

Hotmail periodically gets backlogged, which causes a delay in delivery that can sometimes last a while. This is a common problem experienced by many email system administrators, not specific to email list management services like ours. Backlogs can be caused by a number issues, including what is known as a "dictionary attack" (a spammer sending a very large blast to random addresses in an effort to guess at valid addresses).

If their backlog is significant, it sometimes causes a ripple effect on email servers which affects delivery of other addresses as well. Unfortunately, Hotmail does not offer a workaround or "whitelisting" status that would help in getting the email delivered faster.

What is a "bounced" message?

Our mail provider makes several attempts each hour for five consecutive days to deliver AllEars® to each recipient. If after five days, the message is returned to as "undeliverable" by your recipient's email system, it is considered a "bounced email" and the recipient's address is flagged as being potentially invalid. If successive messages sent to that address bounce, the email address is suspended.

Why am I getting multiple copies of the newsletter?

Our mail provider's system only sends out one copy of the message to each recipient. They tell us: "If the recipient's server is having any delivery issues, which could be that it is not responding quickly enough to our system's delivery attempt, we retry delivering the message later (note: if we did not do this, it would take an extremely long time to deliver messages because we would be waiting on slow servers to respond).

"Unless a recipient's system reports back with a bounce message or an acknowledgement of delivery (which are part of standard Internet protocols), any email system, including ours, would interpret the lack of response as an intermittent delivery failure and retry delivery. If the recipient's server has such an issue or is in any way misconfigured, it is possible that the recipient may see multiple copies of a message.

We recommend that you ask your recipient to check their email server setup to see if there are any such issues."

I want to unsubscribe/change my address. How do I do that?

You can use your personalized update link to modify your preferences. This link can be found in every message sent to you from this list, and in the list welcome message.

If you do not have a message with this link, then you may request a copy of it via email. Go to Subscriber Information, scroll to the bottom of the page that says: Already on this list? Simply enter your email address and select the "Send Access Code" button below. We will email you a personalized link that will allow you to update your account.

If this doesn't work, please contact us using the "Contact Us" form link found at the bottom of every page on the website.

Special Note to AOL Subscribers -- If you want to cancel your subscription and are unable to do so PLEASE email us using the "Contact Us" form link found at the bottom of every page on the website. Please DO NOT click on the "This is Spam" button. We have had subscribers ask us why they no longer receive AllEars®, only to find out that they reported us as SPAM to AOL. Please use care when selecting "This is Spam". Please allow 7 days for your unsubscribe request to be processed.

Why can't you provide a link that will automatically unsubscribe me?

Our list service provider, Mailermailer.com, responds: We do not have such a URL link for a few reasons:

1. It would not provide a 'failsafe' method of unsubscribing or changing an address. For example, if you sent an email to someone's old address which forwarded it to their current one, but they forgot or do not enter their old address, there is no way to pull up their record. Since the unsub/change profile link is provided in each outgoing message, it is encoded with the unique ID for the recipient so it can instantly identify which address the message was sent to and pull up the appropriate information.

2. Having an unsubscribe url link on your site would leave open the possibility of people changing profiles or unsubscribing addresses without permission. This could result in spam complaints or other complaints.

Why are there advertisements in the newsletter?

Advertisements help defray the cost of producing and emailing AllEars® every week. AllEars® uses a professional, highly rated bulk email provider to send out the newsletter. With more than 148,000 subscribers, AllEars® exceeds the "free email list program" limits.

We also want to offer you the opportunity to experience new products or services and take advantage of special offers.

While the AllEars® staff checks out all potential advertisers (many do not make it to the newsletter), you should use the same judgement and standards you use when dealing with any business.

How can I advertise my business in AllEars®?

AllEars® accepts paid advertisements primarily from businesses that appeal to the Disney enthusiast. Please read "Advertise with Us" for more details.

On the subscription form, I see a mailing list option for offers and announcements pertaining to Walt Disney World and Central Florida. What exactly is this?

This is a special AllEars® mailing called Ears the Deal™, which provides special promotional offers and announcements for AllEars® subscribers. Many of the announcements are EXCLUSIVE to this special mailing list. We promise not to fill your email box, and only send out this special mailing a few times a month.

Ears the Deal™ is mailed out on Thursdays (3 or 4 per month) to more than 108,000 subscribers.

To subscribe to this special AllEars® mailing list, you must first be an AllEars® Newsletter subscriber. Then you will need to EDIT your registration form as follows:

1. Go to the very bottom of your latest AllEars® newsletter.

2. Click on the link that says: To unsubscribe/change profile: click here

3. Scroll to the bottom of the form, to the question: "Would you like to receive special offers and announcements from us pertaining to Disney World and Central Florida? By saying yes, we will add your name to a special mailing list."

4. Select "yes," then click on Update Subscription, and you'll begin receiving Ears the Deal™, with its special offers.