Reviews of Mears Connect
Reviewed by Anonymous Review Date: 05/22/2024
Rating: (1) Not Recommended
We used MEARS Connect Driven by Sunshine on 5/11 and 5/18/2024. I use a wheelchair and although requested in advance, was not provided with a wheelchair accessible vehicle on either day. To avoid it happening on our way back to the airport, I called ahead and was told I would be provided an accessible vehicle. When arriving to the bus, I was informed I would have to board the inaccessible bus we were assigned to or wait 1-2 hours for an accessible vehicle (from both, airport to resort and resort to airport). I was unable to wait (due to reservations and flight times) and forced to use the inaccessible bus or pay an additional fee for alternative transportation and be separated from the rest of my family. My wheelchair was stored under the bus completely unsecured and unlocked, causing damage to the frame. I would NOT recommend MEARS Connect Driven by Sunshine for anyone who is disabled or traveling with a disabled person.
Pros:
noneCons:
Does NOT provide ADA compliant/wheelchair accessible transportation in a timely manner, even if requested on the reservation in advance (either online or talking to a live person). Wheelchair users have to figure out how to transfer themselves on the bus and into a seat then have their wheelchair stored under the bus in the cargo hold.Reviewed by Anonymous Review Date: 05/22/2024
Rating: (1) Not Recommended
We used MEARS Connect Driven by Sunshine on 5/11 and 5/18/2024. I use a wheelchair and although requested in advance, was not provided with a wheelchair accessible vehicle on either day. To avoid it happening on our way back to the airport, I called ahead and was told I would be provided an accessible vehicle. When arriving to the bus, I was informed I would have to board the inaccessible bus we were assigned to or wait 1-2 hours for an accessible vehicle (from both, airport to resort and resort to airport). I was unable to wait (due to reservations and flight times) and forced to use the inaccessible bus or pay an additional fee for alternative transportation and be separated from the rest of my family. My wheelchair was stored under the bus completely unsecured and unlocked, causing damage to the frame. I would NOT recommend MEARS Connect Driven by Sunshine for anyone who is disabled or traveling with a disabled person.
Pros:
noneCons:
Does NOT provide ADA compliant/wheelchair accessible transportation in a timely manner, even if requested on the reservation in advance (either online or talking to a live person). Wheelchair users have to figure out how to transfer themselves on the bus and into a seat then have their wheelchair stored under the bus in the cargo hold.Reviewed by Anonymous Review Date: 04/26/2024
Rating: (3) Not Recommended
We have used Mears several times before and have always had a great experience. However the driver \"Jean\" who picked us up on a way from Royal Pacific to the Airport this past Monday was extremely rude and irritated and seemed confused as to what Terminal he was dropping people off at. For the amount of money that we paid I expected a little bit more than this. Not sure if we will use Mears again.
Pros:
Made it to airport safelyCons:
Driver extremely rude and irritatedReviewed by NicoleICrane Review Date: 04/25/2024
Rating: (4) Not Recommended
If I didn’t have small children with me, I’d gladly give an 8/10. They were prompt and super nice! Ride home went smoothly.
The way to our Disney resort was the issue. We booked the standard package for all 5 paid seats & my free 2-year-old. Mears swapped us to an express van, which usually would be great! But I don’t know how it’s legal to put a 4-year-old and 2-year-old in a small van without car seats. No notice until we were already standing out front of the van. Very unsafe and uncomfortable with riding in the van. In hindsight, I 100% should’ve spoken up and refused to use the van, but I figured it must be legal and okay until I checked Mears’ website and read that they have a limited number of car seats to offer when taking the express route (none were offered to us anyway, and due to choosing the bus option, we didn’t bring 2 car seats).
Pros:
Prompt, nice drivers, quick ride even if you aren't the first stopCons:
Can make changes without notifying you, illegal to ride in a van without carseatsReviewed by Anonymous Review Date: 04/20/2024
Rating: (3) Not Recommended
Plane got in 12:36. As scheduled. Shuttle is still boarding now at 2:30. Driver was very rude to everyone who had a question. Not worth the tiny cost savings over Uber
Pros:
It eventually showed upCons:
Stuck in a line for an hour or more, couldn’t use the bathroom because might miss shuttle, driver was impatient and unfriendly. Missed my lunch plans waiting.Reviewed by Anonymous Review Date: 03/20/2024
Rating: (1) Not Recommended
I was quoted $57-61 flat rate from Saratoga Springs to Orlando Airport.
The driver charged by the meter and added extras totaling approx $71. This is not a flat rate!
We were misinformed. This is unacceptable. We will not recommend your services and Disney Resorts will be informed.
Pros:
Pick up at resort unitCons:
Mears does not understand the concept of a flat rate.Reviewed by Anonymous Review Date: 03/13/2024
Rating: (1) Not Recommended
Awful service. Charged me $16 saying I was a no show when I was outside waiting for 40 minutes. No attempt made to call me nor was I given a number to call the driver. Will never use this service again.
Pros:
NoneCons:
UnprofessionalReviewed by Anonymous Review Date: 03/09/2024
Rating: (10) Recommended
The ride was phenomenal! Cader Hassenjee was an absolute delight! Would 10/10 recommend to anyone!
Pros:
Smooth ride, nice customer service!Cons:
Nothing!Reviewed by Lynnrillo Review Date: 03/01/2024
Rating: (1) Not Recommended
On the way to the airport, our bus driver was driving erratically, swerving in and out of lanes, and did not notice traffic in front of us had slowed. He crashed into a truck in front of us on 417 going 60+ miles per hour, causing three additional vehicles to be hit as well. This was not a safe driver! He put his passengers and others lives in danger. This was a very traumatic event for all on board that bus. And three days later, I still have yet to hear from Mears. There has been no contact checking to see if I am okay, offering an apology, asking if I missed my flight, or offering any type of refund. Also, in addition to this nightmare, on my arrival they did not have a bus so they put me in a Mears taxi. I had zero info on the drivers name, etc...and she was going 85 miles an hour, also driving very dangerously. I will never book with Mears again! Rent a car or book with a more reputable private car service.
Pros:
None!Cons:
They do not ensure that their drivers are trained properly to drive safely and their customer service is horrible.Reviewed by Anonymous Review Date: 02/20/2024
Rating: (5) Not Recommended
Please stop using the horrible air freshener!